Customer Satisfaction

Is the customer always right?

21-Mar-2019 By Tony Naylor

Restaurant employees are becoming less subservient but, online and on the restaurant floor, diners are more combative than ever. It is an explosive mix

Hospitality and tourism leads the field on customer satisfaction

14-Oct-2014 By Carina Perkins

Hospitality and tourism is outperforming other industries in terms of customer satisfaction and experience, according to the latest analysis.

Customers more satisfied with fast food than full-service restaurants

11-Sep-2014 By Carina Perkins

Quick-service restaurants are outperforming full-service restaurants in terms of customer satisfaction for the first time, according to the latest National Customer Satisfaction Index (NCSI-UK).

Top 10 UK pub and casual dining brands for customer service

17-Jun-2014 By Lauren Houghton

CGA Peach’s BrandTrack survey of consumer opinion has just been released, crowning Loch Fyne as the top brand for customer service among the UK’s top casual dining restaurant and pub brands.

Tourism customers most likely to use social media to interact with companies

08-May-2014 By Lauren Houghton

Recent results from the UK Customer Satisfaction Index (UKCSI) released by the Institute of Customer Service showed that 44% of customers used digital methods to interact with companies in the tourism sector, the highest percentage from all sectors surveyed.